HealthQuist follows a strict routine when it comes to claims outstanding over 30 days. Utilizing a custom in-house program that tracks the life of each and every claim, HealthQuist is able to minimize the average age of account receivables.

Utilizing pre-defined criteria, HealthQuist’s A/R system will intuitively assign claims for outbound follow-up to each and every Insurance Contact Specialist. This process ensures unbiased calling for all outstanding claims over 30-days. Upon completion of each follow-up call, the Insurance Contact Specialist is assigned a new claim for follow-up.

Each and every outbound/inbound call is tracked through the A/R workflow system. This process of tracking and documenting each call eliminates untimely filing, questionable adjustments and unnecessary payment delays.