Following up with insurance companies is proving to be more expensive and time-consuming for hospital business offices. Often times, hospital account executives will spend upwards 30 minutes on hold before even having the opportunity to talk to an insurance representative. In fact, some insurance companies, even after spending a significant amount of time on hold, are limiting the number of claim questions during one phone call, thus requiring a return to the queue.

With limited resources available to follow-up on all outstanding account receivables, even the best hospital business offices have to selectively choose which claims to attend. This lack of resources to follow-up on each and every outstanding claim leads to the hospital account executive making a business decision to focus on claims with a higher dollar value. The smaller value claims are often left unattended and can lead to substantial amounts of outstanding and uncollected dollars.

To assist hospitals with their delinquent insurance claims, HealthQuist offers a solution that allows for outsourcing of all claims that are outstanding over 30, 60 or 90+ days. By utilizing HealthQuist’s services, hospital business offices have a cost-effective alternative that ultimately translates into maximizing recovery on commercial and managed care claims.