Medical Billing
I am worried about losing my billing information by outsourcing. What about my patient’s confidentiality? Are the claims filed electronically? What kind of follow-up do you do? Do you need to remove patient charts from our office? How does HealthQuist obtain the necessary information? Can you handle clients anywhere in the country? Where do insurance payments go? What software do you use? I don’t use Elligence, what do I do? Will I need expensive software and hardware equipment in my office? Do you provide any financial reports so I know how things are performing? I don’t have a formal superbill, can HealthQuist design a superbill for my office? What are your charges?
Q1	I am worried about losing my billing information by outsourcing.
Ans	You always have control of your billing information. We can provide you monthly tape backups of all the billing information to-date. Your data belongs to you at all times. In fact, with our technology, your data is accessible in real-time from your office and from home.
Q2	What about my patient’s confidentiality?
Ans	All information provided to HealthQuist is handled with the strictest confidentiality code of conduct.
Q3	Are the claims filed electronically?
Ans	All claims will be sent electronically whenever possible. If not, paper claims will be computer generated.
Q4	What kind of follow-up do you do?
Ans	Upon receipt of the EOB we will immediately follow up on any denied or rejected claims. In addition, if we have not received an EOB within 30-35 days, we will initiate a follow-up with the insurance company. Any claims that require an appeal will be sent on paper along with a letter of appeal and any required documentation. We work on each claim until it has been paid or a reasonable response for non-payment has been given.
Q5	Do you need to remove patient charts from our office?
Ans	Absolutely not. All we require are the following: Patient Information Form Front and back copy of the patient’s insurance card(s) A signed copy of the Superbill/Encounter Form by the Physician which includes CPT and ICD-9 codes If office notes are required by the insurance company in order to process the claim, we will contact your office and ask for a copy of the office notes for payment purposes.
Q6	How does HealthQuist obtain the necessary information?
Ans	Scanner–We recommend a scanner for purchase and we will install the scanner Fax – this can be generated weekly or daily Mail Free pick-up service (local area only)
Q7	Can you handle clients anywhere in the country?
Ans	Absolutely. With today’s technology, location is not an issue. We will visit your offices wherever you are located, so that you can get completely comfortable with our services.
Q8	Where do insurance payments go?
Ans	Payments are sent directly to your office. Your money will never be handled by HealthQuist. We will post payments and follow up on claims once your office sends us copies of the EOB’s.
Q9	What software do you use?
Ans	HealthQuist typically uses Data Strategies' Elligence. However, we have set-up arrangements with some of our clients who are reluctant to change their software.
Q10	I don’t use Elligence, what do I do?
Ans	HealthQuist will transfer your data to Elligence and start using Elligence. As we said earlier, we have made arrangements with clients who were reluctant to change their software.
Q11	Will I need expensive software and hardware equipment in my office?
Ans	Absolutely not. In fact, you don’t need any software or hardware. If you would like to access your account, all you need is a computer and Internet access. You can securely dial in to our computer system and view your account real-time. The great thing about outsourcing is you eliminate the need for an in-house complete and expensive information technology solution.
Q12	Do you provide any financial reports so I know how things are performing?
Ans	Absolutely. HealthQuist provides a number of financial reports. You can read about our financial reports in our Financial Reporting Section.
Q13	I don’t have a formal superbill, can HealthQuist design a superbill for my office?
Ans	Absolutely. HealthQuist will provide you a superbill customized for your office and all you will need to do is Xerox them. If you have a computer with Internet access in your office, we can design a superbill that your assistant can print when a patient comes into the office – the superbill will contain the necessary CPT and ICD-9 codes and in addition other fields such as patient insurance information, etc can be added.
Q14	What are your charges?
Ans	Our fees are detailed in our cost-advantage section. We charge as a percentage of total collections.